Duplicator and Duplication

Got a question for the CD-writer.com team? :: RE: Vat and other queries

kourtney — Thu, 05 Nov 2009 11:15:44 GMT

I am not VAT registered but earn sales from a VAT registered business. What do I need to do? I am a sole trader. Basically, I will be earning sales from Clickbank who will sell my products on my behalf. They are VAT registered and will collect VAT on my product sales, and this will show on my sale notifications. Is this okay and is there an additional step I need to do? I amn't VAT registered myself and am only receiving commissions from Clickbank for sales they make on my products. Thanks in advance.
_____________________
keyword research ~ keyword tool ~ keyword tracking ~ affiliate elite

Got a question for the CD-writer.com team? :: My company are looking for a cd/dvd publisher...

The Skunk — Thu, 29 Oct 2009 14:45:07 GMT

Dan: My company are looking for a cd/dvd publisher that ideally would have a
capacity of 100 discs. Be fully automated and also print the finished discs.
It would be beneficial to have a dual drive so it would produce finished
discs quicker but that is an added bonus. Would would you recommend?
Tom: Hi Dan
Dan: hi
Tom: there are 2 machines that meets your requirements
Dan: ok
Tom: hang on a sec and I will send you some links
Dan: great, cheers
Tom: disc publisher pro by primera
http://shop.cd-writer.com/catalog/disc-publisher-pro-print-burn-cd-dvd-p-692
0.html
this machine can print 300-350 full face full colour discs pre set or inks
Dan: do you need to purchase the extra add on for it to print 300-350?
Tom: MX 2 by Micorobards
http://shop.cd-writer.com/catalog/microboards-mx2-disc-publisher-p-89497.htm
l
Tom: by default the machine holds 100 capacity
Tom: 300-350 is the number of the discs it can print per set of cartridges
Dan: ah right i see. so are there any differences between those two
machines? do they both have 2 drives?
Tom: there is a way to extend capacity of the machine to 350 discs but you
need additional piece of equipment
Tom: yes, both machines are 2 drives
Dan: So is there anything to tell these machines apart?
Tom: PF PRo can print 850-1350 discs prer set of inks
Tom: PF PRO is more cost-effective
Dan: what about the other machine. what does that print per set of inks?
Tom: sorry I meant MX2 not PF PRo can print 850-1350 discs prer set of inks
Tom: MX 2 can print print 850-1350 discs prer set of inks
Dan: and the pf pro?
Tom: PF PRO is print only version of MX2 :-)
Dan: Now im confused
Dan: isnt the mx2 and pro print different machiens
Tom: PR PRO looks can not copy discs - it can only pront
Tom: sorry for the typo
Tom: PR PRO can not copy discs - it can only print
Dan: but the link you sent isto a bit of kit that is 2400quid that says
print and burn on the title
Tom: while MX2 copies and prints
Tom: yes, I have sent you right linki, but used wrong name - instead of MX2
I called this machine PF pro
Tom: you have correct link
Dan: so to clarify do both products that you sent me in the 2 links print
and burn?
Tom: yes, 1st link is for Disc Publisher Pro and 2nd link is for MX2
Dan: right ok. so there isnt really anything to tell them apart
functionality wise?
Tom: both have similar hourly throughput, but MX2 is much cheaper in the
terms of the printing costs
Tom: functionality is this same
Tom: both Mac and PC compaitble
Dan: So the only difference really is the mx2 is cheaper to run but then it
is a fair bit more to purchase
Tom: yes, you are right
Dan: what about if we diodnt need the dual trays? do our options then
increase?
Tom: sorry, I am not sure what you mean by "dual trays"?
Tom: two recorders?
Dan: yeah sorry thats what i mean
Tom: you still will be choosing between Primera and Micoroboards
Dan: ok thats good enough for me. thanks for your help
Tom: you're wlcome

Got a question for the CD-writer.com team? :: When I try to copy a dvd it says fail after 2 secs

The Skunk — Thu, 29 Oct 2009 14:44:28 GMT

Davron: When I try to copy a dvd it says fail after 2 secs. Any help in what
is wrong?
Davron: Hi Tony can you help with my question? Not had this problem before.
Tony: hi
Tony: try an alternative master
Tony: try differenttarget media
Davron: hi
Davron: how do i chnage the master?
Davron: change
Tony: use a master that you copied before
Davron: says the same when i test the disc and verify
Tony: that copied ok
Davron: keeps saying fail on every task
Tony: try old master
Davron: i have copied this disc before with no problems,. dodnt yunderstand
why it keeps saying fail
Tony: try another master
Davron: i dont have another master of this disc
Davron: have tried other discs nd keep getting same message
Tony: pls open a support ticket at www.stordigital.com/support

Got a question for the CD-writer.com team? :: Primera Bravo SE DVD/CD Publisher [MPN: 63101]

The Skunk — Thu, 29 Oct 2009 14:43:10 GMT

Ikram Ahmed: Primera Bravo SE DVD/CD Publisher [MPN: 63101]
Tony: Good afternoon Ikram
Tony: how can I help you
Ikram Ahmed: When will this item be in stock: Primera Bravo SE DVD/CD
Publisher [MPN: 63101]
Tony: OK - it is in stock actually
Tony: I have now made it so
Tony: where are you located
Ikram Ahmed: Ok thanks
Ikram Ahmed: Leicester
Tony:
http://shop.cd-writer.com/catalog/disc-publisher-se-dvd-print-burn-cd-and-dv
d-p-27429.html
Ikram Ahmed: which do i select the 1st year or second year warranty??
Tony: well you get the second year warranty from Primera when you register
your product
Ikram Ahmed: ok
Ikram Ahmed: thanks
Tony: my pleasure - get in tocuh anytime

Got a question for the CD-writer.com team? :: Can you tell me what benefit the 160GB hard drive

The Skunk — Thu, 29 Oct 2009 14:42:20 GMT

Jonathan: Can you tell me what benefit the 160GB hard drive option for the
SD11DVDPRO will give me.
Tony: Hi Jonathan
Jonathan: Hi Tony
Tony: the HDD will 01) allow you to store your data on the HD and thus
discard your masters
Tony: 02) increase the speed of the unit
Jonathan: That's excellent, thanks very much for your help.
Tony: 03) Increase the stability of the unit
Tony: 04) unlock features like password control, user accounts and disc
counting

Got a question for the CD-writer.com team? :: order 300 cds

The Skunk — Thu, 29 Oct 2009 14:41:22 GMT

Hongjun: order 300 cds
Tony: hi hongjun
Tony: how can i help?
Hongjun: Hi Tony
Hongjun: your website is not working
Tony: really
Hongjun: i tried to order 300 cds, could not checkout
Hongjun: it hangs
Tony: where does it hang
Tony: seems to work for me
Hongjun: http://shop.cd-writer.com/catalog/shopping_cart.php
Tony: i will go and try
Tony: what CDS please
Hongjun: i tried both ie and firefox
Hongjun: Ritek Full Surface White Printable CDR 80 mins 52X A-Grade =
(Pack of
100)
Hongjun: i need 3 packs
Hongjun: total 300 cds
Hongjun: =A347.73 inc vat
Hongjun: please proceed and invoice us
Tony: did oyu manage to login?
Hongjun: it seems working now. the login screen came out in a few =
minutes
Hongjun: very slow
Tony: hmm maybe spider or some other server load problem
Tony: we upgrading Hard drive today
Tony: are you ok now?
Hongjun: yeah
Hongjun: thanks anyway
Hongjun: bye for now
Tony: ok... thanks .. bye .. have anice day

Got a question for the CD-writer.com team? :: Hello, I have a StorDigitial Duplicating tower

The Skunk — Thu, 29 Oct 2009 14:40:12 GMT

Craig Yuill: Hello, I have a StorDigitial Duplicating tower. v1.2 - I cannot
start it up - just keep getting error message "System boot up fail - Please
restart" -- ideas ?
Tom: Hi Craig
Craig Yuill: hello
Tom: System boot up fail - Please restart" error indicated that the
controller developed a fatal error and will need to be replaced
Tom: please go to http://www.stordigital.com/support/?go=SubmitATicket and
open a ticket for further assistance
Craig Yuill: will it have to be sent back to you ?
Tom: yes
Craig Yuill: aww gutted, how long do repairs generally take - I was suppose
to duplicate 50 cds for this monday - any hope of that ?
Tom: current turnaround for repairs is 3-5 working days
Craig Yuill: okay - i'll submit a ticket :)
Tom: if you have an urgent copy job we might be able to do it for you, if
you are interested please email Laura at desight@cd-writer.com for a quote
Tom: sorry - I made typo in the ermail address
Craig Yuill: do i need an invoice number
Tom: it is not a big problem if you do not have it
Tom: design@cd-writer.com
Tom: is there anything else I can do for you, Craig?
Craig Yuill: delivery postcode is that here
Craig Yuill: where it got delivered
Tom: yes. please

Got a question for the CD-writer.com team? :: what brand/model of burners do you use for this product.?

The Skunk — Thu, 29 Oct 2009 14:38:24 GMT

Henrik Poulsen: what brand/model of burners do you use for this =
product...?
Tony.
Tony: Hi Henrik
Tony: which item is that
Tony: sorry for soem reason i cant see
Henrik Poulsen: StorDigital SD11
Tony: the standard SD11 features the lastest LG burners. they have =
proven to
be a great substitute for the EOL pioneer
Tony: more expensive for us, but same price to you
Tony: proburner has Sony NEC drive
Henrik Poulsen: Ok... dont know about this drive... the pioneer sets DL =
to
DVD-ROM booktype what about the LG?
Tony: hmm.. thats not something I have personally come across. a little =
out
of my area
Tony: Pioneer is NO MORE alas
Henrik Poulsen: I have a solution with NEC Optiarc and are not impressed =
...
do you think the LG Writers are better?
Tony: we have got on very well with the SONY NEC OPTIARC
Tony: LG has not proven to be a problem
Henrik Poulsen: ?? strange a have a high failure rate.... which =
wontroller
are you using and is it ATA og SATA... and do you know I SATA are =
preforming
better than ATA
Henrik Poulsen: I am going to buy a CD printer... can you recomend any?
Tony: ATA i think is s till mroe stable
Tony: there has not been full roll out of sata in dpers
Tony: where are you located
Henrik Poulsen: denmark
Tony: how many discs will you print, how often and how fast?
Henrik Poulsen: about 100 a day... I have been looking at the DP100 and =
the
Primare Pro but there seems to be quite a difference in Ink prices
Tony: yeah DP100 very cheap on inks
Tony: PRO is better machine i think
Tony: slightly less fussy on media
Tony: since dp100 uses singulator and PRO uses picker
Henrik Poulsen: oh... do you know how much it costs to print 1 disc on =
DP100
and the Primera products?
Tony: 3p to 25p DP100
Tony: 5p to 45p PRO
Henrik Poulsen: ok.. thanks for your help .. you have a bundle offer
StorDigital SD11 DVD COPIER AND DP100 PRINTER OFFER what are the price =
on
this?
Tony: 1 moment
Tony: =A31330 or there abouts
Henrik Poulsen: and also the StorDigital ProBurner 11 DVD AND DP100 =
PRINTER
OFFER
Tony: plus a hd if you need
Henrik Poulsen: 500GB
Tony: well thats around =A355-60
Henrik Poulsen: what about the ProBurner offer and is this in fact a =
better
solution?
Tony: proburner is same spec but has SONY drives.. controller is the =
same
Tony: lighter case, and those flip down fronts
Tony: some wld say case is better - if thats what floats your boat
Henrik Poulsen: what controller are you using?
Tony: =A31380 on the the proburner and DP100
Tony: plus HDD
Tony: made in taiwan controller - stordigital
Tony: same as microboards
Henrik Poulsen: ok.. dont know that... uses ACARD today.
Tony: hmm... acard kind ov old school now
Tony: ;-)
Tony: we still do soem acard stuff, but very little
Henrik Poulsen: ok... :-) nice to hear... How do I place an order...?
Tony: well - i can make active the product so you can buy, if its not
already - at the price we discussed
Tony: HOWEVER - tyou will need to pay via bank transfer
Henrik Poulsen: Please do that ... one web site it just saying.. Call =
us...
Tony: you can paste all your details here - inc address, phoen and email =
and
i will process for you
Henrik Poulsen: cant I pay with VISA?
Tony: we'll ge the in then run it by accounts
Tony: order in
Tony: if you like
Henrik Poulsen: Can you give me a price on 2 SD11 and 1 DP100 and 10 =
sets of ink.
Tony: can i help you further at this time?
Henrik Poulsen: no... thanks a lot...!
Tony: ok - ttyl

Got a question for the CD-writer.com team? :: dont have origional packaging for sending duplicating tower

The Skunk — Thu, 29 Oct 2009 14:33:00 GMT

Craig Yuill: dont have origional packaging for sending duplicating tower
back
Tony: Hi Craig
Craig Yuill: Helo
Tony: I assume you have an RMA
Craig Yuill: yep
Tony: number under which you can return it
Tony: ok
Craig Yuill: N7490-OOW-3434
Tony: well please just pack it securely .. box., padding. do you own drop
test and see if it breaks :-)
Tony: if it doesnt then I am sure it will be fine
Craig Yuill: I'v put it in a old cpu box
Craig Yuill: with some bubble wrap
Tony: drop it from the back of a truck
Tony: see how it does
Craig Yuill: lol wot
Tony: ahhahaha
Tony: well thats what the delivery people will do - you can guranatee it
Craig Yuill: then will it not get stolen and sold on ebay
Tony: i dunno
Craig Yuill: so do i just post this at the post office
Tony: just pack it securely and choose a safe delivery method
Tony: whatever you choose.
Tony: what worng with device?
Craig Yuill: error msg comes up when you switch it on
Craig Yuill: boot up fail please restart
Craig Yuill: I think its just out of warranty by a month which is a bit
gutting
Tony: OK
Tony: well iut will need to come back - thats correct
Tony: what size is it?
Tony: how many drives
Craig Yuill: does 7 at a time
Craig Yuill: so this is alright to post away then
Tony: you will ahve to ask them how much via parcel force
Craig Yuill: do u get delivery charge back
Craig Yuill: ok.. am away to bubble wrap this up
Craig Yuill: have a jouful day
Craig Yuill: joyful

Got a question for the CD-writer.com team? :: I have a query regarding the finance forms

The Skunk — Thu, 29 Oct 2009 14:30:23 GMT

Simon Langford: I have a query regarding the finance forms I have been
sent...is Kayley there to answer?
Kayley: Hi Simon
Simon Langford: Hi Kayley
Simon Langford: Just a quick question
Kayley: shoot
Simon Langford: I am in a bit of a predicament here!
Simon Langford: I know my credit score isn't great as I have a CCJ on my
Credit File which dates back to 2004 and will come off in January next
year...but I am pretty sure that I wouldn't be accepted for finance/leasing
Simon Langford: However
Simon Langford: My mum (haha) said she would fill in the forms and actually
GET the finance for me
Simon Langford: But I would still want it to go through my business as I am
VAT registered etc and for the payments to come from my business bank
account
Simon Langford: Is that possible>
Kayley: grrr......
Kayley: We dont actually offer finance options to indiviuals
Kayley: we only offer finance to limited companys
Simon Langford: ahhhh
Simon Langford: I didn't realise that it had to be a limited company
Kayley: sorry, you should have been told this at the start
Simon Langford: It's not a problem
Simon Langford: OK...well then I will look into other options and get back
to you :)
Simon Langford: Thanks for getting the forms over to me anyway
Kayley: K no worries
Simon Langford: Have a great day
Kayley: let me know if I can be of any further help
Kayley: and you
Simon Langford: Of course

Got a question for the CD-writer.com team? :: buy a dvd duplicator, can you help please?

The Skunk — Thu, 29 Oct 2009 14:28:45 GMT

adster: hello, all of this is new to me but am looking to possbily =
either
lease or buy a dvd duplicator, can you help please?
Kayley: hi adster
Kayley: how can i help
adster: yes hello, am new to all this and am looking at either leasing =
or
buying a dvd copier
Kayley: ok so what can I do for you
adster: well, can you recommend a pretty low budget one, we're thinking
we'll need perhaps 1000 copies of a dvd
Kayley: how often will you need to copy these
adster: it will be one bulk lot of 1000 to 2000 over a period of a month
Kayley: ok bare with me a second I'll see whats suitable
adster: thank you, also need to know whether the hard drive is an =
additional
cost
Kayley: do you want to copy and print the discs or just copy
Kayley: how fast do you need to have them over a couple of days
adster: what we want to do is copy from a master copy onto blank discs, =
also
want to encrypt them
adster: over a couple of weeks be ok
Kayley: we dont offer a solution for encrypting
adster: ok forget the encrypting part
Kayley: the SD11DVDPRE is a pretty popular machine
Kayley:
http://shop.cd-writer.com/catalog/stordigital-copytower-11-20x-dvd-40x-cd=
-pr
emium-duplicator-p-19842.html
adster: thanks, would i need to buy a hard drive on top?
Kayley: 430.43
Kayley: the harddrive is optional
adster: would i need it to just copy a master onto blank dvd's?
Kayley: you will benefit from having a harddrive if you wish to copy =
from
the same master multiple times, the harddrive also makes the machine =
work
slightly faster
adster: ok so if am doing 1000 plus copies i'd need a hard drive?
Kayley: using the harddrive saves you from damaging the orginal master
Kayley: i would suggest so yes!
adster: ok, but guess if you made several masters you could get round =
this?
Kayley: you could it's all about personal preference really
adster: ok, how about this model?
adster:
http://shop.cd-writer.com/catalog/sony-proburner-7-dvd-cd-copier-free-usb=
-pc
-connect-p-6969.html
Kayley: bare with me a sec
Kayley: again this is a good reliable unit
Kayley: the only difference really is the cosmetics
adster: thanks, and how long would it take to burn 7 copies of a master =
that
is say 1.5 hours long roughly?
Kayley: roughly 8-9 mins to copy 7 dvd with 4.7mb memory
adster: wow, that is excellent, and that with teh sony?
adster: one more question, which is your cheapest unit please?
Kayley: if you are looking at price then we offer smaller units for less =
ie,
Kayley:
http://shop.cd-writer.com/catalog/stordigital-copytower-3-20x-dvd-40x-cd-=
pre
mium-duplicator-p-19847.html
Kayley: SD3 =A3220.00 inc VAT
adster: excellent, and this will do 3 at a time? roughly how long for 3
dvd's please, same, 8 or 9 mins?
Kayley: in the links i have sent under specification there is a table
Throughput Capacity Per Hour this will give you estimated time frames
adster: great, will take a look, and one last thing, how about leasing =
the
machines for say a month?
Kayley: our minimum price for leasing is =A3500.00, we only offer lease
agreements to limited companies at present and they have to go through =
our
credit checks before hand, if you meet these requirements then please =
send
an email to accounts@cd-writer.com
Kayley: Stating your full requirements and the term which you wish to =
take
the lease over
adster: ok, thats fine, and delivery is on top for say the =A3200 =
machine?
Kayley: yes thats correct
adster: ok, you've been very helpful, we will get back to you kayley
adster: thanks
Kayley: your welcome adster
adster: cheers, enjoy your weekend, :0)
Kayley: and you, do not hesitate to let us know if we can be of further
assistance
adster: we will get back to you, cheers

Got a question for the CD-writer.com team? :: does the print and duplicate cds at the same time?

The Skunk — Thu, 29 Oct 2009 14:26:31 GMT

deinabo: does the print and duplicate cds at the same time?
Kayley: hi
Kayley: how can i help
deinabo: i want to make enquires about th
deinabo: the print tower
Kayley: yep what would you like to know
deinabo: does it print and duplicate at the same tym
Kayley: which machine are you looking at can i have the MPN please
deinabo: SD7DVDPREM-LS
Kayley: yes this machine can copy and print
deinabo: and wats the ink capacity
Kayley: it doesnt take ink it print using a laser lightscribe technology
deinabo: i know but im talking about the other side of the cd
deinabo: does it print images on the other side?
Kayley: one side of the disc you can copy the data the other side you can
burn an image onto the disc using laser technology
Kayley: no ink required
deinabo: i think i'm abit confused
Kayley: www.lightscribe.com
Kayley: this explains how lightscribe works
deinabo: just clear me a bit on this pls
deinabo: it prints images like album covers etc. on the numb side of the cd
without ink?
Kayley: you can only print in one colour have a look at the web page i
suggested
deinabo: ohhhhhh
deinabo: only one colour
deinabo: thanks for ur help
Kayley: your welcome
deinabo: u a guy?
deinabo: ??
Kayley: no
deinabo: kool
deinabo: so am actually talking to a human being
Kayley: yes you are, can i be of any further assistance
deinabo: yeh
deinabo: actually no thank you

Got a question for the CD-writer.com team? :: Please I want in on a CD DVD Duplicator

The Skunk — Thu, 29 Oct 2009 14:24:18 GMT

Chinelo: Hello. Good morning. Please I want in on a CD DVD Duplicator =
that
can burn 1000+ cds and also a cd printer.
Tom: hi Chinelo
Tom: are you kooking for automated solution?
Chinelo: Hi Tom
Chinelo: Sorry I went off a few moments ago
Tom: no problem
Chinelo: well am new to this but i want to satrt a cd dvd duplicating =
coy
Chinelo: maybe automated would be better
Tom: it is better, but it is more expensive at this same time
Tom: I would recommend this one as an automated solution
http://shop.cd-writer.com/catalog/stordigital-hcl-1000-disc-premium-roboc=
opi
er-p-85480.html
Chinelo: but durable isnt it
Tom: it is durable
Tom: it has been design to work nearly 24/7
Chinelo: wow thats cool
Tom: or this
http://shop.cd-writer.com/catalog/stordigital-linktower-x10d-14-drive-exp=
and
able-copytower-20x-dvd-40x-cd-premium-duplicator-p-143758.html if you do =
not
ming manual loading and unloading
Chinelo: ok cost is GBP2370 isnt it or so
Chinelo: i think the automated would be better for us
Tom: =A32299.00 including vat
Tom: now in the terms of the printer
Chinelo: whats the speed?
Tom: it can copy 8 DVDs every 9 minutes
Tom: and 8 CDs every 5 minutes
Chinelo: does it do it in batches of 8 each
Chinelo: ?
Tom: robotic arm will load discs one by one so statistically speaking =
you
will get 8 DVDs every 9 minutes (machine is fitted with 8 drives and it
takes approx. 9 minutes to copy 4.7 GB DVD)
Chinelo: ok. that's great. how many days does it take for delivery =
once i
pay?
Tom: what's would be the shipping address?
Chinelo: langley slough
Tom: UK mainland?
Chinelo: yes
Tom: few working days
Chinelo: could you specify please. that would help us work out a few
logistics
Tom: it depends on the time of the day when the order is placed and on =
the
type of the equipment
Tom: which printer are you intrested in?
Tom: in general the deliveries are done within 1-3 working days
Chinelo: its the Robotic cd duplicator that costs 2299
Chinelo: we want a printer that would print dirctly on the cd but pretty
fast. the epson inkjet is pretty slow so we need somthing a bit faster
Tom: ok
Tom: to cope with quantities we are talking about you will need =
something
like this
http://shop.cd-writer.com/catalog/print-factory-pro-100-disc-printer-p-89=
503
.html
Chinelo: Tom thanks a lot. you have been quite helpful. God bless you
Chinelo: whats the cost?
Tom: hang on - I will check ETA on duplicator
Tom: =A32000 - please click on the link for details
Chinelo: ok. just did. that's pretty high. anything a lot cheaper that
won't be too slow?
Tom: dupcator is in stock so max 3 days for the delibery
Tom: you can get cheaper printers but to be honest with you will have =
higher
running costs
Tom: hang on I will send you few more links to cheaper printers
Chinelo: i agree.
Tom:
http://shop.cd-writer.com/catalog/stordigital-dp100-automated-full-face-d=
vd-
cd-disc-printer-p-102449.html
Tom:
http://shop.cd-writer.com/catalog/disc-publisher-pro-autoprinter-p-7022.h=
tml
Tom: both machines are slightly slower than PF Pro
Tom: but still can print disc(full face full colour) every 2 minutes
Chinelo: ok Tom thanks a million. i will check on those links and =
decide.
do have a wonderful day. Before i forget - JESUS LOVES YOU and has a =
good
plan for your life. Never forget that!! God bless
Tom: :-)
Tom: you too have nice day
Tom: bye
Chinelo: bye

Got a question for the CD-writer.com team? :: new firmware please

The Skunk — Thu, 29 Oct 2009 14:22:12 GMT

jim: new firmware please
Tom: Hi Jim
jim: good lad just chatting
Tom: can I please have your current version
Tom: and the serial number of your machine?
jim: serial number is 004429
jim: firm ware details is: e.41. 03/27/07 06 01 06w1 - 6910
jim: v4.07rnrc40
Tom: What is your email address? I will send you an email with file and
instructions
Tom: are you next to the machine at this moment?
jim: send it to graham@themillgroup.co.uk
jim: yes i am
Tom: ok
Tom: what can you see on the display at this moment?
jim: i have restarted the run again, but it wont be long before it stps
again!
Tom: can you see "1.Copy"
jim: no its says its copying at the moment al trays are full
Tom: I would like you to check one thing for me
jim: ok
Tom: please cancel the job
Tom: an let me know when you will be able to see "1.copy"
jim: ok
jim: what can i press to cancel?
Tom: ESC button
jim: its emptying all the trays
Tom: ok, what's on the display?
jim: loader processing please wait
Tom: ok
jim: nearly there
jim: ok were in
Tom: you should be able to see something like this on the display:

STORDIGITAL 2.22
1.Copy
jim: no syas..
jim: STORDIGITAL E.41
1.Copy (sm)
Tom: ok, that's all I need to know - thanks for you rhelp
Tom: I will send the firmware update shortly to the email address provided
above
jim: do you think this will resolve the issue?
Tom: it might and it is definitely worth trying
jim: on it... how do we get the data into the devise
Tom: I believe you have latest version
Tom: but I will check if there's an update with my co-worker from US
Tom: if he has one I will send you an email with the file and instructions
jim: anything i can try in the mean time?
Tom: did you reload default settings?
jim: i did but it seemed to do it very quickly
jim: would the archive of jobs still be on the harddrive
Tom: reloading shouldn't affect the hard drive
jim: i did it then... with no change
Tom: I am afraid we will have to wait for the updatwe
jim: shall i wait for this firm ware?
Tom: I am afraid so
jim: what time scale are we on?
Tom: I should receive it tomorrow
Tom: you can call my coworker Derick here in UK
Tom: he might be able to shed some more light in the meantime
jim: ok give me the number
Tom: you can reach him on 0208 293 0777
Tom: is there anything else I can do foe you in the meantime?
Tom: Jim, are you still there?
jim: yes
jim: just tried his number he has gone
Tom: it might be the time for him
Tom: he will be back tomorrow
jim: ok will try then
Tom: ok
Tom: I will send you an update as soon as I get it tomorrow
jim: thanks.. might as well go home! ill leave it duplicating and will have
5 done in the morning! cheesr for your help.
Tom: no probs
Tom: bye

Got a question for the CD-writer.com team? :: 56300 include a black ribbon?

The Skunk — Thu, 29 Oct 2009 14:21:19 GMT

Joe: Does the signature Z1 Thermal printer MPN: 56300 include a black
ribbon?
Kayley: Hi joe
Joe: Hi, Can you tell me if the signature Z1 Thermal printer MPN: 56300
includes a black ribbon?
Kayley: yes the Z1 includes a ribbon
Joe: Thanks
Kayley: your welcome
Kayley: can i be of any further assistance
Joe: You've answered all my questions, thanks. Have a good day.

Got a question for the CD-writer.com team? :: will cause draw closing problems can you advise on this?

The Skunk — Thu, 29 Oct 2009 14:20:37 GMT

jim: hi tom, have done that, watching for a while. tray 2 has an issue with
the disk not been placed correctly... it sits at the back of the try that
will cause draw closing problems can you advise on this?
Tom: 1 sec, please I am on the phone, sorry
jim: no worries... not going anywhere
jim: after first run: now i have disabled drive 3 and 7. drive 4 did not
close this time and drive 1 did not burn. any advise?
jim: so the 3rd one in the list of burning the computer does not close the
drive.
Tom: sorry to keep you waiting
jim: ok
Tom: i thnik we have problem with contoler
Tom: it looks like your machine needs to be inspected by one of our
engineers
jim: come on tom stick with me... i am not bad IT man!
Tom: :-)
Tom: if the problem happens with drive 4 once 3rd has been disabled then it
looks like there is problem with the controller
Tom: we tried the firmware update - it didn't solve the problem - that
indicated hardware problem
jim: give me some advise on what i can do with the controller?
Tom: most likely it will need to be replaced
jim: surely its a software problem; that it is not telling the controller to
close the drawer?
Tom: I am not so sure
Tom: that originally looked like software/firmware problem but when update
does not solve it we have hardware problem most likely
Tom: I can get our specialist to give you a call later on during the day
jim: this time round the drawer has closed!
Tom: hmmm
Tom: will you be able to remove the case that covers the drives?
jim: sure thing
Tom: ok
jim: now or later
Tom: please make sure you do not remove screws holding the drive assembly
case to the base of the unit while removing the cover
Tom: once the job is finnished and you can safely power off the whole unit
Tom: once you have the cover off you will be able to access IDE and molex
cables
Tom: make sure they all are properly fitted and there is no damaging on the
calges
Tom: cables, sorry
Tom: (most likely all will be fine, this is just to be on the save side)
jim: shall i do this now and get back to you lter
jim: later
Tom: no problem

Got a question for the CD-writer.com team? :: Are these CD duplicators capable of producing

The Skunk — Thu, 29 Oct 2009 14:19:13 GMT

Amy: Are these CD duplicators capable of producing reliable recordings of
music audio as well as speech audio?
Tony: hi amy
Amy: hi
Tony: all of our duplicators will make exact copies of your original disc,
music or speech
Amy: really? that's great! I've worked with some a few years ago and was
told it would only work for speech
Tony: right...
Amy: so if I record a full backing track of songs, it's reproduce them well?
Tony: not any more thats for sure
Amy: excellent
Tony: can i assist you further
Amy: um... no, that was short and sweet!
Amy: THanks for your help!
Amy: :)
Tony: any time
Tony: :-)

Got a question for the CD-writer.com team? :: Our duplicator needs repair.

The Skunk — Thu, 29 Oct 2009 14:17:34 GMT

Clare Guni: RE: Ticket 3439
Clare Guni: Our duplicator needs repair.
Tom: Hi Clare
Clare Guni: It is only 3 months old.
Clare Guni: It cost =A3900
Clare Guni: I've been told that if we want an engineer to do the repair
on-site, there is a =A3300 cost for the call-out (half-day).=20

If we send the duplicator to the manufacturers, it'll be repaired under
warranty, but there will of course be a delivery/postage cost.
Clare Guni: This seems unfair fo rsuch a new and expensive product
Tom: the unit has been purchased with returns to base warranty, if you =
send
the unit back to us for repair you will not be charged for any labour or
components
Clare Guni: But will will have to pay for postage
Clare Guni: Given the size and weight of it..
Tom: yes, you will have to pay for the postage, but unit will be sent =
back
to you after repair
Clare Guni: Will it be repaired or replaced?
Tom: any faulty component will be replaced with a new one
Tom: you will receive machine with this same serial number after repair
Clare Guni: Where will we have to send the machine to? What =
city/postcode?
A courier could be quite expensive
Tom: we are based in London, post code is SE10 9QF
Clare Guni: Okay. Thanks. You can end the call.
Tom: Please fill in an RMA form that will be sent to you via ticket and =
I
will authorise return for you
Clare Guni: I've received it. thanks.
Tom: you're welcome

Got a question for the CD-writer.com team? :: hi will the StorDigital CopyTower 3 20X DVD 40X CD Premium

The Skunk — Thu, 29 Oct 2009 14:16:39 GMT

james: hi will the StorDigital CopyTower 3 20X DVD 40X CD Premium Duplicator
copy home dvds? as i want to back up my dvd disks from my children?
Tom: HI James
james: hi tom
Tom: Copy Tower 3 will copy any CD or DVD disc as long as it is not copy
protected
james: oh ok which means i cannot backup my home dvds as id imagine they are
james: any advice?
Tom: To be honest from you there's nothing much tat can be done, sorry!
james: thanks anyway, didnt think so, theyre just gonna keep costing me
loadsa buck

Got a question for the CD-writer.com team? :: how new is the TITAN SUPREME 8 Target Automated Duplicator

The Skunk — Thu, 29 Oct 2009 14:15:02 GMT

mike: how new is the TITAN SUPREME 8 Target Automated Duplicator with
Built-in 250GB HDD & 1000 Disc Capacity ?
Tony: Hi mike
Tony: that unit is a current model - tho you can see the see thing here =
but
cheaper
Tony:
http://shop.cd-writer.com/catalog/stordigital-hcl-1000-disc-premium-roboc=
opi
er-p-85480.html
mike: does the product come with 12mths warranty?
Tony: it has full 12 months warranty
Tony: in fact if you buy this unit we will give you free upgrade to this
Tony:
http://shop.cd-writer.com/catalog/microboards-hcl-automated-1000-cd-dvd-d=
upl
icator-p-92456.html
mike: are both the titan and the stordigital the same then?
Tony: just dont tell anyone
Tony: yes titan, stordigital and microboards all pretty similar
mike: free upgrade to ?
Tony:
http://shop.cd-writer.com/catalog/microboards-hcl-automated-1000-cd-dvd-d=
upl
icator-p-92456.html
mike: wots the difference between the titan/stordigital to the =
microboards
one?
mike: whats the extra free upgrade?
Tony: the free upgrade is the fact that we ship mboard product which is =
more
expensive then StorDigital
mike: but the same?
Tony: thats right
Tony: altho it is black
Tony: :-)
mike: is MB more reliable than TT or SD?
Tony: its the same unit
mike: can they be daisey chained?
Tony: no they cant
mike: do if i wanted to copy more, i would just need to buy extra =
standalone
units?
mike: sorry 'duplicate' :)
Tony: thats correct
Tony: keep it simple
Tony: eh'
mike: yes :)
mike: what is a good seperate CMYK ink printer to go with the 1000
duplicator machines?
Tony: definitely print factory pro
Tony: very veyr very good unit
Tony: fast
Tony: great prints
Tony:
http://shop.cd-writer.com/catalog/print-factory-pro-100-disc-printer-p-89=
503
.html
Tony: if you buy the 2 together we will likely do a deal
mike: what the next 2nd best :)
Tony: hmm well there isnt with the individual ink siutuation
mike: so this MB is the only one?
Tony: but I wld go for either
Tony:
http://shop.cd-writer.com/catalog/stordigital-dp100-automated-full-face-d=
vd-
cd-disc-printer-p-102449.html
Tony: sinc eit used HP inks nice and cheap - we use these internally - =
good
margin
Tony: or this
Tony:
http://shop.cd-writer.com/catalog/primera-bravo-pro-autoprinter-p-97278.h=
tml
Tony: bravo pro printer
Tony: but gonna cost more for prints
mike: ok interesting!
Tony: thats right
Tony: all printers have different merits
Tony: better at certain tasks
Tony: can i assist you further
mike: do you have any larger capacity print machines?
Tony: we do
Tony:
http://shop.cd-writer.com/catalog/scribe-print-station-with-picojet-450-d=
isc
-capacity-p-20075.html
Tony: these are what we have running internally
Tony: they have the DP100 with hp ink and compatible on board
Tony: all of these printers work great
mike: sounds good. self contained PC unit inside
Tony: yes .. network attached
Tony: we are presently running 350 disc job for homebasee on one
Tony: 3 meteres from me
Tony: has been running 24hrs
mike: even better networked.
Tony: full face print
Tony: so far done 200 discs
Tony: used 1 volour cart
Tony: colour
Tony: ZERO black cart
mike: nice.
mike: whats the delivery time on the MFD?
Tony: in stock so 2-3 working days allowing for bench test
Tony: and of course you can change printer easity to thermal later if =
you
have the MONEY $$$$$$
mike: That was going to be my next Q. What is a good thermal printer for
1000 discs?
Tony: well thermal in my opinion isnt great but =A35K buys you prism
monochrome
Tony: =A37K buys you teac P55
Tony: big spend
Tony: thermal has died down abit since we got watershield discs
mike: Ooo... big bucks then!
Tony:
http://shop.cd-writer.com/catalog/taiyo-yuden-16x-white-watershield-print=
abl
e-dvdr-suitable-for-all-ink-jet-pack-of-100-p-33059.html
mike: thermal prints cheaper than printing inks?
Tony: not really
mike: oh. i thought they would be.
Tony: its doesnt seem to be the case - thermal has 2 ribbon - the colour =
and
the transfer
Tony: and you need better quality discs
Tony: its all works out equal
Tony: monochrome can be cheaper and faster
Tony: but black ink on ink jet cost 0.000001 pennies for simple text =
labels
Tony: tho your cheap ink discs wont be durable like a thermal print on a
cheap silve rtop disc
mike: yeah.
mike: ok great thanks for your time. i'll have abrowse further on your =
side.
Thanks TOny.
Tony: ok no problem - my colleague will prob email you to recap and =
catch up
Tony: have a great day
mike: u too. weekend 'nearly' here....
Tony: btw - all items you see are generally in UK stock here in =
greenwich if
you need a demo
Tony: byee
mike: bye.

Got a question for the CD-writer.com team? :: Is the StorDigital PrintTower 7 Drive Lightscribe

The Skunk — Thu, 29 Oct 2009 14:14:09 GMT

NIkki: Is the StorDigital PrintTower 7 Drive Lightscribe DVD CD =
Duplicator
as good as irt sounds?
Can it copy CDs at full quality AND print text on them as well?
Does it use ordinary blank white faced CDRs?
Tom: Hi Nikki
NIkki: Hio TOm
NIkki: I work with a musician and this item loos good..anything you can =
tell
me about it?
Tom: how many discs you are planning to copy daily or weekly?
Tom: are you able to estimate?
NIkki: We initially are looking at doing up to 500 CDs but it`s ongoing =
for
us.....
Tom: 500 a day?
NIkki: nooooo! just in a batch we need to make up for giveaways for =
fans..I
can do them in batches as Im` doing other work Im` guessing..
NIkki: We also have a fan club and produce CDs that go out to new =
members
and we have around 1700 of them and when we`re on tour we use many =
another
200 over a 6 week tour...
Tom: ok
NIkki: I work with a solo singer songwriter who writes his won material =
and
if we have less than 1000 CDs produved we`re looking at about 75p each
minimum...and are wondering if it`d be better for us to buy equipment =
such
as this so it`s ongoing and we`d be self sufficient..
Tom: you should be fine with 7 drive machine, however I would recommend =
to
go for 11 drive machine
http://shop.cd-writer.com/catalog/stordigital-printtower-11-drive-lightsc=
rib
e-dvd-cd-duplicator-p-95639.html
Tom: it will cost you approx. =A30.30 per to produce one disc
NIkki: Am trying to work out if they use special discs?
Tom: yes, for printing labels you need lightscribe discs, hang on I will
send you some links
NIkki: thanks!
Tom: scroll down and clisk on Pictures tab to look at sample lightscribe
prints in the meantime
Tom: here's a link to CD:
http://shop.cd-writer.com/catalog/blank-cd-lightscribe-cdr-c-810_811_829.=
htm
l
NIkki: The website is v slow andf the page hasn`t loaded yet!
Tom: I am sorry for that
Tom: we have problem with our server - hence the problem, but you can =
safe
the link and have a look later on, the problem should be solved shortly
NIkki: So just to recap..that machine would be able to duplicate and =
print
CDs for us....can do 7 at a time (ot 11 with the other machine) and you
anticipate the CDS would work out at about 30p each?
Tom: yes, you are right
NIkki: OK..thanks for that..I`ll save the links and have a good =
look...Is
the machine easy enough to use do you know?
Tom: pleas note it is monochrome printing
NIkki: That`s fine...B and W is fine! Do you have the machines and the =
CDS
in stock BTW...just in case?!
Tom: yes they are quote easy. you need to install one software on you PC =
for
label creation
Tom: yes, plenty :-)
NIkki: Cheers..thanks for your helop..think that`s everything I need!
Tom: you're welcome

Got a question for the CD-writer.com team? :: Can you print DVD inserts as well please?

The Skunk — Thu, 29 Oct 2009 14:12:50 GMT

George: Kayley has quoted me for DVD duplication and printing + cases. Can
you print DVD inserts as well please? What file type would you need if you
can print them?
Kayley: Hi George
Kayley: yes we can print the artwork too
Kayley: i will add the prices and requirements in the quote
George: I meant to ask, are inkjet DVDs matt or gloss finish please?
Kayley: we can do both but the prices i quoted are matt, it's more expensive
for a glossy finish I will include this in the quote as well
George: Thanks, Bye!
Kayley: your welcome bye

Got a question for the CD-writer.com team? :: Is it posible to pay by VISA?

The Skunk — Thu, 29 Oct 2009 14:09:54 GMT

Morgan Ramberg: I'd like to ask for a quotation on the Disc Publisher II
DVD Print & Burn CD and DVD [MPN: 62744]
I live in the vicinity of Bergen in Norway, witch will be the shipping
address.
Is it posible to pay by VISA?
Kayley: hi
Kayley: for oversea shipment we only accept payment by bank transfer
Kayley: for an exact quote please email sales@cd-writer.com with your full
address and contact details

Got a question for the CD-writer.com team? :: How quickly can an item I buy be delivered in Oxford UK

The Skunk — Thu, 29 Oct 2009 14:08:34 GMT

Ope: How quickly can an item I buy be delivered in Oxford UK
Kayley: hi Ope what item are you after
Ope: Disc Publisher SE Autoprinter and
Ope: Sony ProBurner 7 DVD
Ope: and or...
Ope: We are also a charitable organisation. Dowe also pay VAT?
Kayley: no problem these are in stock and available for delivery if you
placed the order before noon monday
Kayley: we can deliver on tuesday
Ope: ok. that is excellent
Ope: and about the VAT question?
Kayley: you will have to pay the VAT but i believe this can be claimed back
after you purchase
Ope: ok. thanx a lot
Kayley: can I help with anything else
Ope: thx#
Kayley: your welcome

Got a question for the CD-writer.com team? :: Question regarding shipping to Croatia

The Skunk — Thu, 29 Oct 2009 14:01:12 GMT

David Urli: Question regarding shipping to Croatia
Tony: hi david i may be able to help
David Urli: hello
David Urli: im interested to purcase some dual layer blank media
David Urli: when i clicked on add items to cart and checkout
David Urli: i get the following message on the next page
David Urli: Zone Rates
No shipping available to the selected country
David Urli: what's wrong?
Tony: yeah well we need to give you quote
Tony: there is no fixed tarrif
David Urli: oh
Tony: what product is it?
David Urli: Verbatim DVD-R 4x Dual Layer 5pk J/C
David Urli: i would purchase 5 packs
Tony: we wld prob noy ship to croatia unless it was about 1000 units
David Urli: 1000 units?
David Urli: i dont need it for wholesale just personal use
Tony: ok .. its unlikely they wld ship
Tony: sorry
David Urli: hmm ok i should look elsewhere then
Tony: indeed
Tony: try locally
David Urli: bye