We have a stordigital 7 CD/DVD Duplicater but s not working

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We have a stordigital 7 CD/DVD Duplicater but s not working

Postby Nicole » Mon Jun 16, 2008 9:53 am

This post is an edited transcript from our live support system.


Nicole:
We have a stordigital 7 CD/DVD Duplicater but 1 s not working proporly
Tony:
Hi Nicole
Tony:
what seems to be the problem?
Tony:
one drive is not working?
Nicole:
yes
Tony:
is it the same drive that fails every time? or does it change?
Nicole:
is the same every time
Tony:
ok. When you first power on the machine, all the drives should light up. Does the failed drive also light up or is there no activity at all?
Nicole:
The light come on when starting recording as the other but it fail after recording
Tony:
ok. Does it seem to fail straight away, or does it appear to burn some of the disc first. Also, does the machine work with both CD's and DVD's?
Nicole:
I not sure but the cd can not be used after that - we only have try with CD
Tony:
Are you local to Greenwich, London?
Nicole:
we are in London W1
Tony:
ah ok. Sadly it sounds like you may just have a faulty drive
Nicole:
what happen next?
Tony:
you need to open a support ticket at http://www.stordigital.com/support
Tony:
and we will authorise an RMA request, so you can send the unit back to us for repair.
Nicole
 
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